Support

For your questions, bug reports and suggestions.

Write to us

If you are reporting a bug, please include your phone model and the app version (shown at the bottom of the Settings screen); it helps us fix the problem faster.

Frequently asked questions

How do I delete my account or my data?

At the bottom of the Settings screen in the app there are two options:

Delete all data: your readings and entries are deleted, your account stays.
Delete account: your account and all your data are permanently deleted.

Both take effect immediately and cannot be undone. See the privacy policy for details.

Where is my data stored?

Your records are stored on servers in Europe (Frankfurt) over an encrypted connection and can only be accessed with your own account. Reminders are scheduled only on your phone. All the details are in the privacy policy.

Can I export my data?

Yes. From the Report tab you can create a PDF report to take to your doctor. In the web version you can also download your entries as a CSV file.

My medication or insulin reminder does not arrive

Check that permission is granted in the Notifications row on the Settings screen.
On Android phones, turn off battery optimisation for Pancra in your phone's settings. Some phones (Xiaomi, Huawei, Samsung) may stop reminders running in the background.
On the Medications tab, check that the reminder is switched on and its time is correct.

I forgot my password

Tap Forgot password on the sign-in screen; a reset link is sent to your email address. If the email does not arrive, check your spam folder. If you signed in with Google or Apple you do not need a password; just sign in the same way again.

Which devices does Pancra work on?

It works on iPhone, Android phones and in a web browser (pancra.app). Your data is the same on every device where you sign in with the same account.

Does Pancra give medical advice?

No. Pancra is a logbook for recording and following your readings; it does not diagnose or recommend treatment. Please consult your doctor for decisions about your treatment.